The Holidays...an opportunity?

I am often fascinated by the traditions of different family's, at any point in time, but especially around a "holiday", or a birthday, or an anniversary.  Whether it is the 4th of July or the 5th of May I love hearing about and even more so experiencing the great variety of ways that a group of individuals can celebrate a "day".  One commonality that seems to course through each and every event that I have been fortunate enough to be a part of, is opportunity.

Right?  An opportunity to commune, to break bread with old friends and reminisce on the past.  An opportunity to gather as a family and dote on the new, learn from the old, and compare notes on the state of things, typically while stuffing your face.  It is an opportunity to reflect and perhaps adjust.  It can also be an opportunity, to intentionally, go, or do, or see, or try, something entirely new.

A tradition of being non-traditional...?

Whatever the case, whatever your "holiday" consists of, I hope it is a good one and brings to you the right opportunity or opportunities.

Warmest Wishes and if you need any help making some memories, give us a shout...it's what we do!

Smiles. The best part of working at Family RV.

     I was sitting here, working diligently (I swear I was) and I looked up momentarily at the wall directly in front of me.  The wall is, well, a wall, it is more or less straight, it spans the room, it is covered in paneling, not unlike the kind that you would find in a new RV.  The wall has posters hanging from it and a window, even an outlet!  However what caught my eye this time when I looked up was a series of framed pictures.  Pictures of people.  Pictures of people doing something that they love.  Pictures of people beginning an adventure or summing one up.  Pictures of people preparing or perhaps in the midst of making memories.  Whatever the case, in every picture, those people, are smiling.

    It struck me.   When you are involved on the service side of helping people with their vacation or with a hobby, you can get lost in the business aspect.  Right?  Sometimes you get lost in the spreadsheets and the necessities of running a business, that is until you look up and you see a wall full of people smiling at you.

    I dove into the archives of Family RV and started looking at other pictures, we have tons!  In one folder alone there are 476 pictures of people smiling, just one folder.  The only other place I know of that might have that would be either Disney Land or a dentist's office! 

   Smiles.  I almost want to suggest changing our mission statement to something like, "Family RV facilitates smiling."  

   Family RV, however, is not in the business of making people smile, we are in the business of facilitating the creation of memories.  That's what we do.  No matter which side of the Family RV plate you eat from, no matter if you purchased something from us, or rented a rig, or brought something in for us to work on, or whatever or however we were able to serve you, that is what we and you and that rig are doing, creating memories.

  Thank you for including us in the process, for allowing us to make memories with you, and for letting us see your smile!

Recent Testimonials from our website

Family RV Testimonials Submission

0069 truck rental The staff at Family RV is terrific! Anyone can rent RVs and Trailers . . . these guys not only do that, they solve problems. I can't recommend them highly enough. They actually made me feel like one of the "Family". Robert La Mar Half Moon Bay, CA

6716 Family RV made our experience possible and comfortable! I absolutely and highly recommend them. Reyna Cool Morgan Hill, CA

2043 RV's were great. Thanks for a great, first-time, rental experience Edward Morimoto Los Gatos, CA

2014 Had a wonderful weekend. The RV was exactly what we needed and the kids had a blast. Everything was effortless. Thx for a fun. Jim Sunnyvale

8541 We took one of the travel trailers to Burning Man, and the process was very spelled out and smooth. The checkout and checkin process went great, and most importantly, the trailer worked wonderfully and was exactly what we were looking for! Jenine Meredith San Francisco

Burning man 2014

Merideth family first time burners

Robba happy burners
Excellent experience, all around. RV was in great condition and functioned perfectly. Staff was fast, friendly and efficient. Looking forward to next year!

Phil Robba
San Jose

Happy burners!!!!
Great RV. Great team. Thanks Family RV!

Seth Schulte
San Francisco

Happy burners!!!
We went to burning man and had a great time. The RV was terrific!! Very clean! And everything worked during our whole stay!

Lauriann & Tony
Mill Valley

Happy burners!!!
Latch group
Wonderful experience! Very professional, reasonable and service with a smile. Will be coming back next year....

Crane
S

Happy burners!!!
Had a great experience with the folks at Family RV. The service and the RV were both amazing.

Definitely recommend!

Team Afternoon Delight
San Francisco

and a good time was had by all. wonderful people at Family RV - appreciate all their help. c u next year

Burnerman
BM

Happy burners !!!

We used the Panther for Burning Man 2014 and after this experience I would never head back without a camper or trailer. We loved working with Family RV. They always picked up the phone and responded to emails immediately, and were always courteous. I can't say enough good things about everyone we worked with. We will rent again for sure.

AC
East Bay

Had a great trip to my first Burning Man. Family RV was fantastic from check in to check out. The motor home made the trip. Certainly better than a tent. A treat to have a shower and make coffee in the morning. My rep Ken was awesome.

Rob Balmer
Morgan Hill, CA

Have an RV? and your not using it becaue of changes in peronal situations

(email sent to our conignment owners)

Good day.

I hope this email finds you in good health and spirits.

I would like to enlighten you with what has happened this past year and what we will be working on this fall.

Our new location in Morgan Hill has allowed us to better display RV’s and has brought our service department to a newer level.  If you have had the opportunity to visit you’ve noticed that our sales, rental and service offices are joined together which allows a better flow for customers and better communications. If you have not visited yet please stop by soon and say hi.

This location has given us more exposure for the rentals, sales and service business and therefore more customers have visited our lot.  Our biggest concern is that we do not have enough new and used inventory to satisfy our customers needs at this time.  The RV industry is up over 30% in sales and the factories cannot deliver product which has caused many delays.  Although this curbs new sales it helps sell the used product and actually increases the value of the used that are now available.  So if you do have an older RV let’s look at the numbers and get it ready for the market at the end of this rental season.  

This Labor Day weekend we have 98% of the rental RVs on the road and most will be returning in the first week of September.  We will then bring them one by one into our service shop and get them ready to sell or put on display for the next rental customer.  I know some of you will want to take them home or start using them yourself; some of you will want us to sell them this fall.  Whatever your desire let us know and we will make it happen.

In an effort to better understand your RV I am having Rick and Justin review your RV and how it has been doing since you have consigned it with us.  In doing so we will better understand how we have been performing for you.  Once we get this done we will be sending you this information and would like you to review and hopefully set up an appointment to visit us and go over your RV and its performance.

We have found out that the newer the RV is, the better the performance is for the rental customers and also the consignment owners.  So let’s really look at your RV numbers this fall see how it is doing and set some goals and objectives.  I know working together and understanding each persons needs is important in moving forward.

We should have this data compiled in a few weeks and would like to sit down with you to review this information.  Once you have had reviewed this let’s look at your RV and set a plan to move forward !

Alan Cezar

Founder

I have known Alan Cezar for 24 years. He and his professional staff have always been ready to bend over backwards to make my rental experience quite pleasant. Subrina, his long time staff person in the office has always been the person ready to help with any rental questions. I rent an RV once a year and go on the Mounted Patrol of San Mateo County fall ride with horses. Of course we always have a great time. If the weather turns bad, other riders pile into the RV to keep dry and warm. Alan and his son Justin have always been fun to talk to and joke around with. Example, I have kidded Alan for years that if I ever get to 25 years of renting from him, that he should give me a free rental. Of course next year will be my 25th year and I will continue my kidding. Good luck at your new location. Please reply so I know you got this message.  THANKS     Dave Clark

9/2/2014

Posted on Yelp

We bought our 2014 18 ft Mighty Lite trailer July 31st. Clyde, Alan and staff took good care of us down to the detail and up to the price.

posted on Yelp by the Moss family

Happy Burners

Happy Burning renters modeling our Burning man T shirts.

Crichton Family camped along the Kootenai River Montana

Conversation between Alan and Andy
Andy: "We are at grandpa's house at the end of the fire protection District "(literally )
Alan: " What is with the fire hydrant!"
Andy: That is where you get your fresh water :-) We are having a blast. Thanks for all you do. 
 The Crichton

"We thank Family RV for being so helpful at the last minute as we had sold our home and no where to go. They all made it possible so that we could travel and find our new home. Again thank you"

Trautweins

Have a great trip

 The Bloodworth Family recently flew into San Francisco to begin their RV vacation to Texas. Choosing an Class A motor home owned by the Reif family. Packed up like a vacationing family they have suitcases ready to load.

Moss Family RV recent get away RV

"Our 2015 Mighty Lite 18RBS"

(from left to right) Justin Cezar, Kelly Moss, Linda Moss, Clyde Irwin

"We have a favorite beach down in southern califirnia, 

we can camp right on the beach, it's our favorite place 

always great weather and the water is warm. "

Recent Family RV Reviews posted to our website

5705 We rented from Family RV and spent a great week at Seacliff State Beach in Aptos, CA. Ken and the whole team are great to work with. Very friendly (treat you like family). The RVs are top notch... Gary and Veronica Morgan Hill, CA

2014 wonderful trip and wonderful RV and sales staff. look forward to renting again, next time a 5th wheel :) toni family rv san jose ca

2043 Been a long time customer of Family RV and it's the start of all our vacation adventures! We rented a 2015 Winnebago 27 foot motor home for 1 week for our trip and returned 8/1/14 Mike S South Bay

Trailer Rental Everything was great and the staff was very helpful. Rented a trailer for 1 week and returned it 8/1/14. Al Baccei Pinecrest

9002 "We had a great experience, cruising a 26 feet c-class to Half-moon bay. Quick, easy and friendly service" J Soderberg Mtn View

Karl Riedel Great motor home! Comfortable and effective for our Soquel Camp Meeting. No problems, everything worked well, and the vehicle drives great. Karl Riedel Soquel, CA

4243 renter Family RV is great, we have been renting from them for years. Very professional and courteous staff. Pat Crema San Jose

8214 I wanted to take my family on a trip to the Grand Canyon and looked around for RV rentals. Family RV was very professional and payed attention to detail before giving renting us a quality RV. Everything worked great and I would do this again. Joshua Quintero San Jose

Chris Trailer 7910 really enjoy. my family's first time going camping the trailer made it fun. out in the wilderness with some comforts of home. Thank You, Family RV Chris G. San Jose

7424 renter Lots of fun. RV was clean and ready to travel. Cindy Morgan Hill, CA

Fun At Dillon Beach! "We had a fantastic trip with a great RV thanks to whole family at Family RV!"Scott rented the Tour diesel pusher for 3 days July 25 to 28th. Scott McDonald Los Gatos CA

Rental fun Nice rv rental company friendly staff will come back again for rental. the rv is very clean and new sam l san leandro

Mr. I took RV to Lake Berryessa and had a good time. Family RV Staff was very helpful and the RV worked out great. Arne Markoff Morgan Hill, CA

Fun trip! We rented our first time w/ FRV and was thoroughly impressed with their customer service from start to finish! Even though we had an electrical issue with the unit we rented, after a quick call to FRV they had a service person out to fix it within the day. We have rented from El Monte in the past, but will be regular renters from FRV going forward. Gary and Robynn Morgan Hill, CA

Family Fun This was our first time renting an RV, and we had such a great time. The staff at Family RV are super helpful and wonderful; the are simply the best in the business. We definitely will be back. Thank You Family RV!!! C2967 Julia and Patrick San Jose

Motor home Rental My family and I went to Lake Camanche for our second time, but this time we rented an RV for the first time and had the BEST trip ever. We will be renting from Family RV for our next camping trip. No more Tenting it for us, what a difference. Also Family RV took great care of us. Lisa Gilroy, CA

1st Time Renter Family RV was a wonderful experience! The unit I rented was in great shape with lots of extras. All of the staff was helpful from start to finish. I had a personal cell number to call in case I ran into any trouble over the weekend. I had a small family crisis and needed a little extra time and they were understanding and helpful. I am looking forward to traveling with them again and would definitely recommend Family RV!! Stacy Flaming Pleasanton, CA

The only place to rent an RV My family and I own an RV and we rent our RV with Family Rv. We rented before we bought and I could not be happier with our entire experience. A NASCAR pit crew taking care of your RV. The maintenance is tops, the rental care and payment is quick and clear. I see other rental decals on some RV's out there and I feel bad that they did not get to experince Family RV. I am a State Farm Agent and can say without fail, that there is not another place in the Bay Area I would trust with my RV. 100% Happy, 100% of the time!Thank you Alan and team. Shawn Lucca San Jose

gvr 2014 This place is the best, Helped my family on the spot. Easy to work with the staff is very nice. Travis c. Hollister ca

First timer Was our first family RV trip...from the moment we walked in to Family RV company everyone was friendly RV was clean everything worked great. It was overall a great experience. I would definitely come back for our next trip. Went to Yosemite for 5 nights Madrid Morgan Hill, CA

Always a positive experience Great people, Great trailer, Great experience! Ken and Alyssa were awesome!!! We will definitely rent again (if not buy) from Family RV. Rented 7/10 to 7/14/14 a 2015 Coachmen trailer Ron Happ Danville Ca

Montana bound We had a fantastic 2,500 mile trip to Glacier National Park, Montana form June 6 to July 15, 2014. Both my husband (a seasoned RV driver) and myself drove our 30 ft. Chalet over mountains, and into tiny mining towns. It drove like a dream, and our two children read and played comfortably. We would definitely rent here again. The staff is fantastic and available for any help you might have on the road. Jean Moranda-Torres Mountain View, CA

Purchased in 2007 I bought a 2007 R-Vision Boogie Box from Rick in 2007. Unit has pretty much been trouble free. Of course with wear and tear issue come up. Every time I've brought the unit in the staff were able to fit me in on short notice for repairs. I am happy with my Boogie Box toy hauler and look forward to enjoying it for years to come. Thanks Family RV Al So. SF

The Allen Family Emailed us this photo

"Good Morning, attached is a photo of our rental from your company on our way to Moab, Utah.  

Thanks for the great service!"

Tom Allen

7/21/2014

 "This is the very best place to rent an RV. The staff is tops, they know RV-ing backwards and forwards. Alan has a photographic memory and NEVER forgets a thing. Great selection, great pricing and they even help with good RV spots you wouldn't have thought of. Took a family trip to Disneyland, stayed in the RV, couldn't have been a better trip. Stopped off at the local beaches and pulled up! Never go anywhere else!"

From Shawn Lucas

Soquel Camp Ground Annual Event July 2014

 

  

Ken made his way over to the annual Soquel event 

to meet and help out where needed.  

Family RV has helped many participants with their RV needs 

for this special event since 2002.

Rental customer's comments!

"We had a fantastic 2,500 mile trip to Glacier National Park,
Montana from June 6 to July 15, 2014.

Both my husband (a seasoned RV driver) and myself drove our 30 ft. 

Chalet over mountains, and into tiny mining towns.  

It drove like a dream, and our two children read and played comfortably.  

We would definitely rent here again.  The staff is fantastic and available for any help you might have on the road"

"We had a great time in  at Tower River in Stockton, CA. The people at Family RV were very friendly. Their 24/7 access is great."

"I found a trailer that I liked at Family RV after searching for months everywhere.  Some of the dealers I contacted and after speaking with them, I would have never gone there to buy.  Other dealers just sounded like they wanted my money and that was it!  I contacted Family RV and spoke with Justin and I liked what I heard.  Justin mentioned that he had this trailer but it was out on rental and would be available to see on July 8th.  We came down and saw the trailer, it was just perfect and we left a deposit to purchase.  Talking and emailing back and forth we found out that it was promised to go out on rental again until August 2 and we had a family trip planned July 19 to the 29th! :-(

 Justin suggested that he would lend me a trailer for my trip that another consignment owner had and the rental costs would be absorb by Family RV. Therefore, we came down, bought our perfect trailer and saw it go out to another customer on the same day.  We are planning our trip with another trailer and picking ours up in early August. A WIN WIN SITUATION and everyone got what they wanted, yes.  We may even think of renting out ours if we do not use it as much as we plan.  Thanks Justin, Rick and Alan! " 

Congratulations Hunt Family

"We love RV'ing, we have had RV's since we've been married and looking forward to 

enjoying this one. Starting from a tent to a truck camper to a motorized one.

We look forward to having this unit packed up and ready to go."

2014 Power Lite 26FXB

Jim Shaw with Austin helping prepare Jim's new toy hauler for his pickup. He has great plans for his toy hauler. Jim said today " I put all my old toys on Craigslist a boat, sand rail, toy hauler and am replacing them with new toys." Jim spent a month shopping around looking and after reviewing product quality and Family RV's reputation for service after the sale. I chose Family RV.

From CA to FL and back again

From CA to FL and back again

Unit C0177R does an 8000 mile journey in 30 days!

It was not the first time that Andy Leitner had travel through out the country but it was the first time in an RV and he says he will, “absolutely” do it again.

Andy rented unit C0177R, a Winnebago Chalet 26A (C class) from Family RV and before he checked her back in, together they had clocked 8657 miles. Starting of course from Morgan Hill they headed southeast towards Arizona. Completely exhausted and in no mood for hunting a campground, Andy used C0177R for the purpose she was built. Finding a wide spot in the road Andy pulled over and with all the convenience of home, had a warm meal, a hot shower, and a soft bed. When Andy woke up the next day he saw one of Arizona’s signature sunrises near meteor crater. (See the picture of their roadside stop).

From there Andy and C0177R would travel due east until hitting Georgia and then south to Florida. In Florida they would see the launch of a Delta 5 rocket and also meet a new friend who seemed to be contemplating chewing Andy’s leg off. (See the picture of Andy’s new friend).

Luckily Andy came away with all of his limbs and was able to head north-by-north west until landing at an old navy buddies’ campground in Missouri, they had not seen each other in decades!!!

Thirty days later, with a camera full of pictures and a head full of memories Andy brought C0177R back to us with a huge smile on his face, a little tired perhaps, but satisfied.

Thank you Andy for your business, your stories, and your pictures! Here’s to the adventurer in you, we’re glad this was a great first experience and hope it’s not the last, and may your story be an inspiration to other adventurers as well!

 Special

The Way Family

Proudly shows off the recent purchase of our 2014 Mighty Lite 16BB

"We have a lot of plans to use this camping together as a family. We first found your 

business by going to Pacific Coach works website where you are listed as a dealer."

Justin with the Way"s doing our customary pick up and explanation of the functions or unit

The Stanley's traveled to Aptos, CA to spend a nice holiday at Seacliff State Beach.

"Everything went smoothly! Very satisfied traveler."

More and more people are finding through the Internet, the Weiner family enjoyed the weekend camping with pizza. "We had a great time and the RV worked out perfect for us."

"We own a large RV ourselves, but wanted to go to camp at an off the road location so we rented from Family RV a smaller unit. We always rent from Family RV, they have been great."

Great Vacation! Be back in fall.

6 day trip in a Class C motor home!
"Thanks for a great trip and the motor home worked
perfectly.  We traveled about 400 miles and drove fine.
We want to be back in the fall if time permits, thanks
Ken for getting it all together." The Bourne family!

Memorial Day Newsletter

Email us at: info@familyrv.com
May 2014

The days are getting hotter and the sales are too!!! We would like to wish everyone in advance Happy Memorial Day. Lets get out on the road and enjoy this special time with family and friends! Rentals New 2015 motor homes and trailers have arrived and our rentals now have surpassed our bookings for last year! If you are planning a trip for this summer please make sure to reserve your unit now while availability lasts. This is especially true if you are planing on traveling over a holiday weekend. Labor day we are 100% sold out with motor homes. New to our rental fleet this month is a brand new mighty lite TOY HAULER! Click HERE for pictures and more details. Note if you would like to reserve this unit it is under our new "S3" category online. Top Sales Prices have been slashed on all 2014 lite weight trailers and 2015 are hitting our show room this month with some real special introductory prices ! To be arriving are brand new might lites that start as low as $13,246 for purchase!!! Yes - brand new units for the same price of a used unit!!! We also have got in some used fifth wheels and motorized units. Come down and check 'em out! Top Service We would like to welcome Brian Kennedy, who will be handling the management of service along with Bryan Burke. Brian K. has been in the RV business for over 25 years and formerly ran Alpine RV that was the previous owner of this property. Brian will be a great asset in allowing us to move to the next level for all our customers. If you have any questions about your RV please email us at service@familyrv.com or call 408-612-4700 and let us know what you need.  We will be happy to help! Check online for our latest in service specials Top Family RV Inc. 19380 Monterey Road Morgan Hill, CA 95037 Tel: 408-612-4700/408.516.4378 Email: info@familyrv.com

Contents: Rentals Sales Service

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The Kilmer Family were all smiles today as they were picking up this 2007 Winnebago Chalet 22R. All of Family RV wish you the best.

Frank stopped by today to check out our new lot.

Frank a long time "Go Bears Fan"  purchased his RV

3-4 years ago and has been enjoying it a lot since he retired.