Tuesday, September 9, 2014

Recent Testimonials from our website

Family RV Testimonials Submission

0069 truck rental
The staff at Family RV is terrific! Anyone can rent RVs and Trailers . . . these guys not only do that, they solve problems. I can't recommend them highly enough. They actually made me feel like one of the "Family".
Robert La Mar
Half Moon Bay, CA
 
6716
Family RV made our experience possible and comfortable! I absolutely and highly recommend them.
Reyna Cool
Morgan Hill, CA
 
2043
RV's were great. Thanks for a great, first-time, rental experience
Edward Morimoto
Los Gatos, CA
 
2014
Had a wonderful weekend. The RV was exactly what we needed and the kids had a blast.
Everything was effortless. Thx for a fun.
Jim
Sunnyvale
 
8541
We took one of the travel trailers to Burning Man, and the process was very spelled out and smooth. The checkout and checkin process went great, and most importantly, the trailer worked wonderfully and was exactly what we were looking for!
Jenine Meredith
San Francisco

Thursday, September 4, 2014

Burning man 2014

Merideth family first time burners









Robba happy burners
Excellent experience, all around. RV was in great condition and functioned perfectly. Staff was fast, friendly and efficient. Looking forward to next year!
Phil Robba
San Jose




Happy burners!!!!
Great RV. Great team. Thanks Family RV!
Seth Schulte
San Francisco






Happy burners!!!
We went to burning man and had a great time. The RV was terrific!! Very clean! And everything worked during our whole stay!
Lauriann & Tony
Mill Valley




Happy burners!!!
Latch group
Wonderful experience! Very professional, reasonable and service with a smile. Will be coming back next year....
Crane
S




Happy burners!!!
Had a great experience with the folks at Family RV. The service and the RV were both amazing.
Definitely recommend!
Team Afternoon Delight
San Francisco





and a good time was had by all. wonderful people at Family RV - appreciate all their help. c u next year
Burnerman
BM




Happy burners !!!
We used the Panther for Burning Man 2014 and after this experience I would never head back without a camper or trailer. We loved working with Family RV. They always picked up the phone and responded to emails immediately, and were always courteous. I can't say enough good things about everyone we worked with. We will rent again for sure.
AC
East Bay


Had a great trip to my first Burning Man. Family RV was fantastic from check in to check out. The motor home made the trip. Certainly better than a tent. A treat to have a shower and make coffee in the morning. My rep Ken was awesome.
Rob Balmer
Morgan Hill, CA
Have an RV? and your not using it becaue of changes in peronal situations

(email sent to our conignment owners)

Good day.
I hope this email finds you in good health and spirits.
I would like to enlighten you with what has happened this past year and what we will be working on this fall.
Our new location in Morgan Hill has allowed us to better display RV’s and has brought our service department to a newer level.  If you have had the opportunity to visit you’ve noticed that our sales, rental and service offices are joined together which allows a better flow for customers and better communications. If you have not visited yet please stop by soon and say hi.
This location has given us more exposure for the rentals, sales and service business and therefore more customers have visited our lot.  Our biggest concern is that we do not have enough new and used inventory to satisfy our customers needs at this time.  The RV industry is up over 30% in sales and the factories cannot deliver product which has caused many delays.  Although this curbs new sales it helps sell the used product and actually increases the value of the used that are now available.  So if you do have an older RV let’s look at the numbers and get it ready for the market at the end of this rental season.  

This Labor Day weekend we have 98% of the rental RVs on the road and most will be returning in the first week of September.  We will then bring them one by one into our service shop and get them ready to sell or put on display for the next rental customer.  I know some of you will want to take them home or start using them yourself; some of you will want us to sell them this fall.  Whatever your desire let us know and we will make it happen.
In an effort to better understand your RV I am having Rick and Justin review your RV and how it has been doing since you have consigned it with us.  In doing so we will better understand how we have been performing for you.  Once we get this done we will be sending you this information and would like you to review and hopefully set up an appointment to visit us and go over your RV and its performance.
We have found out that the newer the RV is, the better the performance is for the rental customers and also the consignment owners.  So let’s really look at your RV numbers this fall see how it is doing and set some goals and objectives.  I know working together and understanding each persons needs is important in moving forward.
We should have this data compiled in a few weeks and would like to sit down with you to review this information.  Once you have had reviewed this let’s look at your RV and set a plan to move forward !
Alan Cezar

Founder

I have known Alan Cezar for 24 years. He and his professional staff have always been ready to bend over backwards to make my rental experience quite pleasant. Subrina, his long time staff person in the office has always been the person ready to help with any rental questions. I rent an RV once a year and go on the Mounted Patrol of San Mateo County fall ride with horses. Of course we always have a great time. If the weather turns bad, other riders pile into the RV to keep dry and warm. Alan and his son Justin have always been fun to talk to and joke around with. Example, I have kidded Alan for years that if I ever get to 25 years of renting from him, that he should give me a free rental. Of course next year will be my 25th year and I will continue my kidding. Good luck at your new location. Please reply so I know you got this message.  THANKS     Dave Clark

Tuesday, September 2, 2014

5.0 star rating
9/2/2014

Posted on Yelp

We bought our 2014 18 ft Mighty Lite trailer July 31st. Clyde, Alan and staff took good care of us down to the detail and up to the price.
posted on Yelp by the Moss family