Tuesday, July 28, 2009

Recent Email from First time renter

Hi Meranda, Subrina, Rick, Matt & Ron —

Mike here. Just following up from yesterday and this am.

Met with Matt two weeks back. Tested wiring plug (all OK). Towing truck is 1 yr old 1 ton Dodge Ram. Purchased nice adjustable hitch from Matt. He felt unlikely will need sway bars or weight distribution; will determine when trailer is attached Wed. am. If so, would purchase sway set-up at special price (since already purchased expensive hitch). Had not installed trailer brake at that time (just installed "Tekonsha P3 Prodigy" this weekend), so will test tomorrow am.

Spoke with Meranda yesterday. Insurance binder is all set. Requested rental date change to one day earlier (both pickup & return. Will pick up trailer tomorrow 7/29 (instead of Thursday) and return it Friday 8/7 (instead of Sat.) Same cost (already charged). Discussed may be a few hours late on Friday due to am traffic. Meranda stated OK since rental not due out again until following Tuesday, but requested to please call if delayed. Email also requested to confirm rental date change. She mentioned to call today regarding early pickup request for Wed., (traveling some distance with children) and to talk with Subrina.

Spoke today with Ron. He confirmed rental unit is back and not needing repair. Estimated could have ready Wed. am @ "11ish" for early pickup. Transferred to Subrina @ rental desk. Left detailed vm around 10a.

Anything else? If so, please let me know.

Thanks so much everyone for all your assistance with this first RV rental. Much appreciated!!!

Best regards,

Mike Mainiero