I was sitting here, working diligently (I swear I was) and I looked up momentarily at the wall directly in front of me. The wall is, well, a wall, it is more or less straight, it spans the room, it is covered in paneling, not unlike the kind that you would find in a new RV. The wall has posters hanging from it and a window, even an outlet! However what caught my eye this time when I looked up was a series of framed pictures. Pictures of people. Pictures of people doing something that they love. Pictures of people beginning an adventure or summing one up. Pictures of people preparing or perhaps in the midst of making memories. Whatever the case, in every picture, those people, are smiling.
It struck me. When you are involved on the service side of helping people with their vacation or with a hobby, you can get lost in the business aspect. Right? Sometimes you get lost in the spreadsheets and the necessities of running a business, that is until you look up and you see a wall full of people smiling at you.
I dove into the archives of Family RV and started looking at other pictures, we have tons! In one folder alone there are 476 pictures of people smiling, just one folder. The only other place I know of that might have that would be either Disney Land or a dentist's office!
Smiles. I almost want to suggest changing our mission statement to something like, "Family RV facilitates smiling."
Family RV, however, is not in the business of making people smile, we are in the business of facilitating the creation of memories. That's what we do. No matter which side of the Family RV plate you eat from, no matter if you purchased something from us, or rented a rig, or brought something in for us to work on, or whatever or however we were able to serve you, that is what we and you and that rig are doing, creating memories.
Thank you for including us in the process, for allowing us to make memories with you, and for letting us see your smile!
